On our system you do not pay on checkout this is to protect you and us and to make sure we have the right info and service that you wanted and it will work with the hardware that you have and that the Mac Address is available for your MAG BOX. Submit a Comment Cancel reply Your email address will not be published.Privacy Policy. Conclusion I hope this helped in getting passed the wretched login and password. Save my name, email, and website in this browser for the next time I comment. Your email address will not be published. If you have a touchpad or mouse capability you could select right hand side of screen to get the menu. Looks like three lines and you will get the drop down menu. Most servers allow providers to make the change on their end. The easiest way would be to just get the drop down menu and select profile twice. If this sounds like your situation then it can be easily solved by restarting the portal.
However, only one device can be active at a time. Alternatively, you could contact your provider to make sure this is the one they have registered on their end. Here you can edit the MAC address to match the one generated. This would bring you to a new screen with portal settings and STB configuration. It would look like this, select the existing profile option.
Alternatively, you could just press menu on your basic remote that came with device and it will also bring the same menu.
Select this and it will reveal a secret drop down menu. Even though your screen may have a login you can still use mouse cursor and select on upper right hand side to reveal the 3 dots. Only once you have the correct MAC will you be able to access the content.
In this case, the provider may have generated a new MAC address for you to use on your end. The login authentication problem is primarily caused by not having the correct MAC address inside the profile settings.
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